Privacy, Security and CookiesPrivacy, Security and Cookies Policy Policy

Privacy, Security and Cookies Policy

Security policy By using the Website, services or applications, you agree to our security policy. CTECH SOLUTIONS does not have access to the funds in the accounts and neither would we want to they are held securely on the exchanges and are connected by fully encrypted API keys. We recommend that the APIKeys provided to the system be configured without the withdrawal option to add another layer of security. All information delivered to our servers is encrypted with standard high security protocols and stored in a secure network, protected by a firewall. The API allows our platform to execute trades and generate a portfolio of assets securely - the API does not disclose any information. Your password and all personal information is kept secure. It is the responsibility of the CLIENT not to disclose his/her personal data, as well as apikeys, CLIENT or passwords, to third parties. Privacy Policy CTECH SOLUTIONS processes the information you share with us. This information includes, your first and last name(s), company name and information (if any), email address, account balance, trading activity, account history and identification data of the device on which the Application has been installed. The information you have shared will be processed for the following purposes: (a) performance, fulfillment, processing and administration of this Agreement; (b) billing and reconciliation; (c) product and service maintenance, support and development; (d) sales, revenue and customer analysis and reporting, as well as market and customer usage analysis; and (e) conducting identity, anti-money laundering and fraud prevention checks against your name using databases maintained by other organizations and watch lists (which may involve providing the personal data provided to fraud prevention agencies who may retain and use it). All personal data collected in the course of providing the Services are transferred to and stored in data centers located in the territory of the European Union. Only our employees and/or authorized service providers have access to the personal data and can only access the data for the purposes stated above. The CLIENT, in accordance with data protection laws, has the right to information, rectification, and deletion of your data, among others. If you believe that any information we have about you is incorrect or incomplete, please write or email us as soon as possible. In addition, you have all other rights provided by applicable laws governing data protection and electronic transmission of business notifications. Please note that uninstalling the Application on your device does not cause the deletion of your personal data. If you wish to delete your personal data collected by us, please send a written request by email to legal@ctrading.io. You should also note that a request for deletion of personal data is only possible if we delete your Account. As a result, you will not be able to use the Services under your current Account. The data controller in accordance with the GDPR is: Identity: CRYPTO TECH SOLUTIONS, S.L. Postal address: Calle Linaje 2, 1 Planta 29001 - Mlaga Telephone: +34 910600528 - E-mail: legal@ctrading.io Cookie Policy Our Website may use cookies. Cookies are small text files that are placed in your browser or on the hard drive of your computer, mobile or other device when you visit a Website. Cookies are widely used in the delivery of online services and help to make websites work, or work more efficiently, as well as to provide information to the owners of the websites. Cookies serve a variety of functions, for example, remembering user preferences, allowing users to navigate between pages efficiently and generally improving the user experience. Cookies are not used to identify you personally in any way, nor will they damage your system or files. We may use on our Website strictly necessary cookies that allow you to access secure areas of the Website and cookies used by our networking system, analytical cookies that collect information about how you use the Website, advertising cookies, session cookies, persistent cookies and third party cookies. It is possible to tell your browser to refuse cookies from all or specific sites. However, it is not recommended that you refuse cookies as they are intended to enhance your browsing experience. To refuse or not refuse cookies, you can either delete them manually or choose not to permanently see ads that match your interests. Notices CUSTOMER agrees that we may communicate to you electronically any financial information related to your Account. We may also provide you with notices by posting them on your Account on the Website or by sending them to an email address you have previously provided to us. Website and email notices will be deemed received by you within 24 hours of the date they are posted or sent. Claims In case you have any claims, complaints, or require additional support, please contact us by email: support@ctrading.io. Our support team will contact you within 48 business hours. If your inquiry requires a more detailed response, we reserve up to 30 business days to process your request.